I have people call me frequently and ask questions. I often end up coaching them through fixing the problem if they are mechanical at all. Having this type of open door policy adds value to using my company. I hope that when they have something that they cannot handle they will remember that I was the one who helped them and call me for service.
I have been in this business about 20 years and 20 years in this type of service business gives me a vast array of experiences. I am often reminded that I haven't seen it all. And I am continually humbled by the continual learning that I must do to keep on top of my game. We have new products all the time and we are expected to learn them and be able to fix them. Now I will not tell you that I know everything, but I can find out from somewhere the info needed to fix your problem. You have to be like a hound dog on a scent when it comes to fixing peoples problems. That is why they call you. They don't want to think about it. That is exactly what we do. Fix problems!!
www.mcconnellphac.com
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